Invoices, cancelling, withdrawal

Where to find your invoices, how to cancel and what applies to withdrawal.

Invoices#

Account → Account → section Invoices: every invoice with number, date, period and amount – “PDF” opens it. Invoices remain available after cancellation (statutory retention). For companies: enter your VAT ID when ordering, and it appears on the invoice.

Payment is collected monthly via our payment service provider; the contracting party for the payment is shown on the invoice.

Cancelling#

Plus, Pro and Business run monthly and can be cancelled at any time to the end of the current month:

• Account → Account → “Cancel”, or
• the page speeeak.io/kuendigen (also without logging in – your e-mail address is enough).

You receive a confirmation by e-mail. Until the end of the paid period everything stays as it is; after that your account falls back to Free. Messages remain until they expire, landing pages and widgets are switched off but not deleted – if you subscribe again, they are back.

Withdrawal#

As a consumer you can withdraw from the contract within 14 days without giving reasons – by e-mail or via the form at speeeak.io/widerruf. You receive the full withdrawal policy as a PDF with your order confirmation.

Change password#

Account → Account → “Change password” sends you a link with which you set a new password.