speeeakHelp & Documentation

Help › Troubleshooting

Troubleshooting

When something doesn't work – the most common causes and what helps.

Microphone

“Your browser can't record here” / the button does nothing

  1. Grant permission: lock icon in the address bar → Microphone → Allow → reload the page.
  2. iPhone/iPad: Settings → Safari → Microphone → Ask or Allow. In apps with a built-in browser (Instagram, Facebook) the microphone often does not work – open the link in Safari.
  3. Wrong device: In the browser under Settings → Privacy → Microphone, choose the right microphone (e.g. headset instead of camera).
  4. No https: Browsers only allow microphones on secure pages. If you embed the widget on a page without https, recording does not work – file upload still does.

The recording is quiet or noisy Get closer to the microphone, close windows, use a headset. The level meter next to the microphone shows you whether sound is coming in.

Links and listening page

“This message no longer exists” The message has expired or was deleted. With Plus or Pro, messages stay 90 days, with Business one year.

The short link cannot be saved Only lowercase letters, digits and hyphens, 2–40 characters; the name must not be taken yet and must not be reserved.

Website and plugin

“This website is not allowed” In your Speeeak account, enter the domain under Allowed websites for the widget (without https://, e.g. my-company.com) or leave the list empty. Subdomains are allowed automatically.

“… is a widget key, not a message” (only visible to editors) The message field contains the widget key. That is where the message ID of a message belongs (Account → Messages → Embed).

Nothing to see, no notice

  • Clear your caching plugin (WP Rocket, LiteSpeed …).
  • Consent/cookie plugin checks third-party scripts: allow speeeak.io.
  • Content Security Policy of your website: script-src and frame-src must allow https://speeeak.io.
  • Snippet copied completely? It starts with <script and ends with </script>.

The floating button sits behind other elements The button has a very high layer (z-index). If something still sits on top of it, another plugin is colliding – switching the position (left/right) usually helps.

The embedded frame is too tall or cut off Speeeak reports its height to your page. If your page builder blocks scripts, use the iFrame snippet with fixed height from the embed window.

E-mail

The mail from Speeeak does not arrive Check the spam folder; mark sender speeeak.io as safe. Daily limit: 50 mails per account.

“Paste into my e-mail” only pastes text Some programs (older Outlook versions, plain-text editors) do not accept formatted content. The link still arrives.

Account

Login link expired Links from e-mails are valid for 48 hours. Simply click “Forgot password?” again.

I don't get a confirmation after ordering The payment is confirmed by the payment service provider; this usually takes seconds, sometimes minutes. Leave the thank-you page open; it updates itself. After 10 minutes without a message: your order is documented on our side – we will get in touch with you as soon as the payment is confirmed.